1to1® Media, the independent publishing division of Peppers &
Rogers Group, announced yesterday its 2013 class of 1to1 Media Customer
Champions. The 1to1 Media Customer Champions program recognizes
customer-centric leaders who use innovative approaches to instill
customer-focused strategies throughout their organizations that make a
positive bottom-line impact. This year’s 12 honorees join the
1to1 Media Customer Champions community (www.1to1media.com/2013champs)
an exclusive group of more than 120 like-minded executives from the past
10 years. For the first time, 1to1 Media partnered with Forrester
Research, Inc. (Nasdaq: FORR) to select the Customer Champion winners
and honor those winners on stage at Forrester’s Forum For Customer
Experience Professionals West in LA.
The 2013 honorees are:
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Barry Ratzlaff, Executive Director of Customer Connect, Blue
Link and Service Business Development, Hyundai Motor America
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Edouard Piquet, Senior Vice President, Customer Experience, Aeromexico
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George Larribas, Vice President and Head of Client Delivery for Wells
Fargo Treasury Management
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Jimmy Stead, Vice President of E-Commerce, Frost Bank
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Joeri Weyenberg, Vice President of Marketing, Kaplan
University
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Julie Bernard, SVP, Customer Strategy, Marketing & Advertising,
Macy’s
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Karen Mangia, Director, Listening Services Center of Excellence,
Cisco
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Karl Halbach, General Manager, ADP
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Leo Minervini, CIO, Carlo’s Bakery
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Matt Flannery, CEO and Co-Founder, Kiva
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Scott Taber, Vice President of Rooms, Americas, Four Seasons
Hotels and Resorts
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Tom Probola, Senior Manager, Customer Excellence, Ricoh
Americas Corporation
“Every business has influential people — the key connectors — in its
organization who have the unique ability to create meaningful
connections with its customers and employees every day,” said 1to1 Media
Editor-in-Chief Mila D’Antonio. “These 1to1 Media Customer Champions are
those leaders. Their influence in advancing their companies’ customer
experiences can be underscored through loyal customers and in their
bottom lines.”
Don Peppers, cofounder of Peppers & Rogers Group, explained that by
delivering better customer experiences, the Customer Champions are also
challenging their competitors. “These Customer Champions are the ‘actual
people’ who are improving the customer experience for all of us. Let’s
not just recognize them, but thank them for playing such a big
role in improving our lives as consumers!” Peppers said.
Harley Manning, Forrester vice president and research director, added:
“The Customer Champions demonstrate exceptional personal commitment to
their customers. They don’t just talk about better experiences; they
take personal action every day to make better experiences happen. At
Forrester, we’re honored to have been part of the team that picked the
winners from this year’s impressive field of candidates.”
Stories profiling each Customer Champion are featured in the October
14th issue of 1to1 Media’s Weekly Digest and on www.1to1media.com/2013champs.
About 1to1 Media
1to1 Media is dedicated to helping organizations realize the
greatest value from their customer base. We provide resources that
deliver relevant information on the latest thought leadership regarding
customer strategy and marketplace trends. Our content explores the best
practices and trends from companies using customer initiatives to drive
results. 1to1 Media is a division of Peppers & Rogers Group. www.1to1media.com
About Peppers & Rogers Group
Peppers & Rogers Group, a division of the Customer Strategy Services at
TeleTech Holdings, Inc. (NASDAQ: TTEC) is a leading management
consulting firm, dedicated to helping its clients improve business
performance by acquiring, retaining and growing profitable customers. We
solve business problems of our clients by delivering a superior 1to1
Strategy and removing the operational and organizational barriers that
stand in the way of profitable customer relationships. www.peppersandrogersgroup.com
About Forrester Research
Forrester Research (Nasdaq: FORR) is a global research and advisory firm
serving professionals in 13 key roles across three distinct client
segments. Our clients face progressively complex business and technology
decisions every day. To help them understand, strategize, and act upon
opportunities brought by change, Forrester provides proprietary
research, consumer and business data, custom consulting, events and
online communities, and peer-to-peer executive programs. We guide
leaders in business technology, marketing and strategy, and the
technology industry through independent fact-based insight, ensuring
their business success today and tomorrow. For more information, visit www.forrester.com.
Copyright Business Wire 2013