Changes benefit wireless customers across Manitoba
Stock Symbol: MBT
WINNIPEG, Nov. 27, 2013 /CNW/ - MTS, Manitoba's leading full-service
telecommunications provider, is making changes to better serve its
wireless customers and comply with the CRTC's Wireless Code of
Conduct. The Wireless Code, which expands on existing provincial
consumer protection legislation in Manitoba, comes into effect on
December 2, 2013.
"We are committed to helping our customers find the wireless solution
that works best for them," said MTS President Kelvin Shepherd. "That
includes a great wireless plan backed by the leading provider of
wireless services in Manitoba."
MTS has previously implemented many consumer-friendly measures,
including:
-
offering unlimited wireless data plans, which allow customers to use
their smartphone in Manitoba without having to worry about overage
charges;
-
giving customers the flexibility to choose a variety of contract terms,
including 24-month, 12-month and month-to-month options;
-
using reader-friendly language in wireless contracts terms and
conditions; and,
-
unlocking postpaid wireless devices for a nominal fee, allowing
customers who are travelling abroad to connect to a local carrier by
either purchasing a local SIM card or reprogramming their device.
This past year, MTS has taken further steps to improve the customer's
wireless experience. In August, MTS eliminated 36-month wireless
contracts and introduced new, improved two-year pricing plans.
Starting December 2, MTS will introduce further enhancements to meet the
requirements outlined in the Wireless Code. For example, MTS will
provide customers with alerts that notify them when their data use
surpasses defined thresholds, which will help customers manage their
data consumption when travelling outside of Manitoba. Also, MTS will
provide wireless contracts in alternative formats upon request,
including braille, large font, and PDF.
"Our focus is on providing excellent customer service," added Shepherd.
"The steps we've taken most recently to implement the measures in the
Wireless Code are consistent with this commitment."
To learn more about MTS's Wireless services, visit mts.ca/wireless.
About MTS
MTS is the leading full-service communications provider for residential
and business customers in Manitoba. The company's suite of products and
services include the latest in wireless technology, high-speed
Internet, an award-winning IPTV service, voice services, home security,
and an extensive range of business solutions. A technology leader, MTS
operates advanced wireless networks delivering the best coverage for
Manitobans with its 4G, CDMA and Wi-Fi wireless networks and is
investing to build out its extensive fibre-to-the-home network in over
20 Manitoba communities. MTS's momentum is fuelled by the knowledge,
skills and spirit of its 3,000 Manitoba-based employees. With over 100
years of operations, MTS is rooted firmly in the community and is a
proud sponsor of the MTS Centre, home to the NHL's Winnipeg Jets. MTS
is wholly owned by Manitoba Telecom Services Inc. which is listed on
the TSX (trading symbol: MBT). For information on MTS's products and
services, please visit www.mts.ca.
Forward-looking Statements Disclaimer
This news release includes forward-looking statements and information
(collectively, the "statements") about the Company's corporate
direction, business opportunities, operations, financial objectives and
future financial results and performance that are subject to risks,
uncertainties and assumptions. As a consequence, actual results in the
future may differ materially from any conclusion, forecast or
projection in such forward-looking statements. Therefore,
forward-looking statements should be considered carefully and undue
reliance should not be placed on them. Examples of statements that
constitute forward-looking information may be identified by words such
as "believe", "expect", "project", "should", "anticipate", "could",
"target", "forecast", "intend", "plan", "outlook", "see", "set",
"pending", and other similar terms.
Factors that could cause anticipated opportunities and actual results to
differ materially include, but are not limited to, matters identified
in the "Material assumptions" section and the "Risks and uncertainties"
section in the Company's 2012 Annual MD&A and 2012 Annual Information
Form, all of which are available on SEDAR at www.sedar.com.
Please note that forward-looking statements reflect Management's
expectations as at the date hereof. The Company disclaims any intention
or obligation to update or revise any forward-looking statements,
whether as a result of new information, future events or otherwise,
except as required by law.
SOURCE MTS Allstream
