At the Guidewire Connections 2014 User Conference, Guidewire
Software®, (NYSE:GWRE), a provider of software products to
Property/Casualty insurers, announced that its Mobile and Portals
solution portfolio is experiencing strong momentum with eight customers
in five countries implementing one or more of the Guidewire
Mobile and Portals™ products. Elephant Insurance and Mercury
Insurance are both in production.
Insurers increasingly need to interact with their customers, brokers,
agents, and vendors where and when it is most convenient – online, on
their mobile devices, through email/SMS, or through the call center.
They must design a seamless experience across channels to support
digital sales, service, and claims capabilities for stakeholders outside
the corporate intranet. Guidewire Mobile and Portals has been designed
to empower insurers to leverage their Guidewire investments to reach a
broader audience through self-service portals by extending the data
capture, business, and product rules and orchestrations already defined
in an insurer’s Guidewire core system. This avoids replicating these
rules in a portal which improves the speed with which insurers can bring
their portal services to market and lowers the overall cost of portal
maintenance. With Mobile and Portals from Guidewire, insurers can:
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Create a customer experience consistent with the insurer’s brand while
ensuring efficient once and done re-use of business rules and product
model already defined within the core system;
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Increase new business by offering consumers straight-through quote and
buy functionality on their device of choice;
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Satisfy customer demand for self-service and improve retention while
optimizing call center volume; and
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Streamline and improve the claims experience by empowering claims
self-service, improving vendor coordination, and reducing claim cycle
time.
Guidewire Mobile and Portals currently includes the following portals:
Quote and Buy Portal —Reach new customers with easy access to
obtain a quote, review and compare quote variations and buy a policy, on
any device.
Account Management Portal —Improve customer satisfaction and
retention by providing self-serve options to review policy information,
update contact details, download and print policy documents and
insurance certificates, view billing and payment history, provide
recurring payment details or make a single payment.
Claim Portal —Expedite claims with easy claim reporting, coverage
verification, and claim status transparency for policyholders, agents,
brokers and other participants in the claims value chain. Collaborate
more easily with vendors avoiding delays and ensuring proper work
authorizations.
“We continue to be impressed by our customers’ commitment to digital
business transformation, and appreciate the partnership of early
customers as we refine and expand Guidewire Mobile and Portals
products,” said Brian Vannoni, Guidewire Software vice president,
Product Marketing.
About Guidewire Mobile and Portals
Guidewire Mobile and Portals™ is a portfolio of transaction portals that
allow insurers to expose Guidewire InsuranceSuite™ functionality online
and to mobile devices. Insurers can extend the value of their Guidewire
core system investment to drive new business, increase operational
efficiency, and improve customer service through digital channels. Each
individual product has been developed to meet a targeted need (e.g.
Quote and Buy). The underlying architecture of the products has been
designed to enable the following: efficient implementation; quick
response to market needs; and future ready technology.
About Guidewire Software
Guidewire builds software products that help Property/Casualty insurers
replace their legacy core systems and transform their business. Designed
to be flexible and scalable, Guidewire products enable insurers to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™ provides the core systems used by
insurers as operational systems of record. Additional products provide
support for data management, business intelligence, anytime/anywhere
access and guidance and monitoring. More than 180 Property/Casualty
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
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NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
Copyright Business Wire 2014