Optum360 and Mayo Clinic announced today that they are partnering to
develop new revenue management services capabilities aimed at improving
patient experiences and satisfaction while reducing administrative costs
for health care providers.
Optum360 and Mayo Clinic will collaborate on enhancing and redesigning
specific elements of the revenue cycle to increase efficiency while
creating a convenient, accurate, transparent and personal experience for
patients. A key focus is improving the interaction between the provider
and payer by opening channels of communication early in the care
process. The partnership includes a next-generation patient cost
estimator, streamlining prior authorization/pre-certification, enhanced
claims editing functions and administrative simplification of billing
activities associated with pre-care packaged pricing.
“Mayo Clinic and Optum360 have a shared vision of how a patient can best
experience the revenue cycle as part of their care,” said Sandhya
Pruthi, M.D., Mayo Clinic Medical Director for Patient Experience,
Rochester. “Through our work together, we will also address the unique
needs and regulatory requirements of the market and deliver a superior
patient experience.”
“By simplifying and improving the path to quality care and patient
interaction, we can improve the overall patient experience, increase
timely and accurate payment for services and decrease administrative
costs for providers,” said Ron Jones, CEO, Optum360. “Through our
combined expertise, we will create a patient financial experience that
is on par with Mayo Clinic’s exceptional patient care experience.”
In addition to this collaboration, Mayo Clinic will also be installing
Optum360 technology and revenue management services to modernize and
consolidate Revenue Cycle Management functions for the organization,
which will create cost efficiencies. Optum360 computer-assisted coding,
clinical documentation improvement and billing technologies will be
implemented in a phased approach at Mayo Clinic facilities as part of
their ongoing commitment to improve the service and experience for
patients and providers when performing business transactions with Mayo
Clinic.
About Mayo Clinic
Mayo Clinic is a nonprofit organization
committed to medical research and education, and providing expert,
whole-person care to everyone who needs healing. For more information,
visit http://mayocl.in/1ohJTMS,
or http://newsnetwork.mayoclinic.org/.
About Optum360
Optum360 is a leading revenue management
services business dedicated to helping clients improve the patient
experience by simplifying and streamlining the revenue cycle process.
Optum and Dignity Health jointly launched Optum360 in 2013, combining
Optum technology and analytics with Dignity Health’s infrastructure to
simplify billing and increase cost transparency as patients take a
growing role in their health care decisions. From patient registration
and care delivery through billing and payment, the company’s 2,400
employees provide technology, services and consulting that benefit
patients and drive financial performance for providers, hospitals and
health systems. For more information, visit www.optum360.com.
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Copyright Business Wire 2015