UnitedHealthcare is expanding coverage options for virtual physician
visits, giving people enrolled in self-funded employer health plans
secure, online access to a physician via mobile phone, tablet or
computer 24 hours a day.
A new network of care providers offering video-based virtual visits
enables UnitedHealthcare plan participants across the country to choose
from in-network virtual care provider groups, then see and speak with a
doctor using real-time audio and video technology to obtain a diagnosis
and any necessary prescriptions for minor medical needs including
allergies, sinus and bladder infections, bronchitis and other conditions.
Coverage for virtual care provider visits is now available to
self-funded employer customers and will expand to UnitedHealthcare
employer-sponsored and individual plan participants in 2016, giving more
people expanded in-network care options.
There is a shortage
of 45,000 primary care physicians in meeting the needs of patients
nationwide, according to the American Association of Medical Colleges.
The issue is especially challenging for the 25 percent of the U.S.
population that lives in rural areas, where access to health care,
particularly subspecialty care, is often lacking.
More than 10 million consumers directly benefited from using
telemedicine last year, according to the American Telemedicine
Association, and a recent Harris Poll survey found that more than a
quarter of consumers (27 percent) would choose a telehealth visit if the
option was available to them. The ability to leverage telehealth
technology and enable virtual visits improves access to critical health
services.
“UnitedHealthcare is developing innovative telemedicine solutions that
enable consumers, especially people who live in rural areas of the
country, to access quality, cost-effective health care, whether at home
or on the go,” said Jeff Alter, CEO of UnitedHealthcare’s Commercial
Group business. “Consumers can save time and money choosing among
quality physician groups from the convenience of their smartphone,
tablet or home computer at any time of the day.”
People can access a list of participating virtual-visit care providers
through UnitedHealthcare’s Health4Me™ mobile app. From the “Find and
Price Care” page, Health4Me users can review the in-network provider
groups and the cost of a virtual visit with each contracted provider
group. From there, users can connect directly to the provider group of
their choice. UnitedHealthcare’s primary member portal, myuhc.com,
also provides information about and access to the virtual-visit care
providers.
The cost of a video-based virtual visit is less than $50 and provides
significant savings when compared to costs for similar minor medical
needs treated at a doctor’s office ($80), urgent care facility ($160) or
emergency room ($650). UnitedHealthcare plan participants pay a portion
of the cost for the virtual visit, subject to deductibles, copays and
out-of-pocket expenses based on their specific benefit plan.
UnitedHealthcare is partnering with Doctor On Demand, Optum’s NowClinic
and American Well’s Amwell to provide video-based virtual visits in 47
states and Washington, D.C. UnitedHealthcare will add network care
providers in the future to further expand choice and access for plan
participants.
“We are grateful that UnitedHealthcare has chosen Doctor On Demand as an
inaugural video visit provider,” said Adam Jackson, co-founder and CEO
of Doctor On Demand. “We built Doctor On Demand to provide the easiest,
most convenient access to some of the best physicians in the country. In
partnership with UnitedHealthcare, we can now help even more Americans
get the care they need. Starting immediately, our highly rated service
will be available to eligible United Healthcare employer customers.”
“It’s easy to consult with a NowClinic doctor,” said Mike Weissel,
executive vice president, Optum Consumer Solutions Group. “We are
bringing convenient and quality, cost-effective health care directly to
consumers, who can access board-certified physicians through our mobile
application whenever and wherever they may need care.”
“The nation’s top health systems and health plans trust American Well to
deliver an excellent patient experience,” said Ido Schoenberg, M.D., CEO
of American Well. “We are delighted that patients served by
UnitedHealthcare will now have Amwell as a covered benefit – giving them
dependable and affordable access to medical care anytime.”
About UnitedHealthcare
UnitedHealthcare
is dedicated to helping people nationwide live healthier lives by
simplifying the health care experience, meeting consumer health and
wellness needs, and sustaining trusted relationships with care
providers. The company offers the full spectrum of health benefit
programs for individuals, employers, military service members, retirees
and their families, and Medicare and Medicaid beneficiaries, and
contracts directly with more than 850,000 physicians and care
professionals, and 6,000 hospitals and other care facilities nationwide.
UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE:
UNH), a diversified Fortune 50 health and well-being company. For more
information, visit UnitedHealthcare at www.uhc.com
or follow @myUHC on Twitter.
About Doctor On Demand
Doctor
On Demand is a healthcare service that provides Video Visits with Board
Certified Physicians, Psychologists, and Lactation Consultants via
smartphones, tablets, and desktop computers. Doctor On Demand delivers
services through employers, health systems, health plans, and directly
to consumers. Patients simply download the Doctor On Demand app or visit www.doctorondemand.com,
provide a list of their symptoms, and are instantly connected for a
Video Visit. Consumers rate Doctor On Demand as the best Video Visit
provider. The company has more 5 star App Store reviews than every other
telemedicine app combined. 87% of patients love Doctor On Demand so much
they have recommended it to their family and friends. Entrepreneurs Dr.
Phil McGraw, Jay McGraw and Adam Jackson founded the company in 2012 to
provide fast, easy, and cost-effective access to high quality medical
and behavioral health care. To learn more, please visit www.doctorondemand.com.
About NowClinic
Optum’s
NowClinic is a telemedicine service that is helping transform the health
care delivery system – moving from a condition-centered to a
consumer-centered model – offering innovations in technology and breadth
of provider network and clinical expertise. NowClinic connects people
with board certified, licensed health care providers whenever and
however it’s convenient for them – online, by phone or mobile device
through our popular app. NowClinic has proven to help consumers avoid
expensive and time-consuming visits to the emergency room or urgent care
– 95 percent of NowClinic users say they would “definitely” use us
again. NowClinic is available in 45 states, plus the District of
Columbia. For additional information, please visit www.nowclinic.com.
About American Well
American
Well, the nation’s largest telehealth service, has delivered
healthcare into the homes and workplaces of patients for close to a
decade. Serving the nation’s top health systems, health plans, as well
as hundreds of national employers, American Well provides a modern
healthcare experience by connecting consumers with board-certified
healthcare professionals via video over web or mobile. American Well has
the most downloaded telehealth app and became the first company to
receive accreditation by the American Telemedicine Association (ATA)
earlier this year. American Well, Amwell,
and Amwell Therapy Associates are trademarks of American Well
Corporation in the United States and other countries. All other
trademarks used are the property of their respective owners. For more
information, visit AmericanWell.com
or follow American Well on Facebook
and Twitter.
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