Gartner, Inc. (NYSE:IT):
When:
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September 9 - 11
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Where:
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Hilton San Diego Bayfront, San Diego, CA
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Theme:
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Delivering Great Customer Experiences at the Speed of Digital
Business
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Details: Gartner Customer 360 Summit provides IT
leaders, CRM professionals and business executives with the insights,
tools, technologies and strategies they need to deliver superior
customer experiences across every point of engagement. From leveraging
disruptive technology to executing on digital business imperatives,
delegates gain a comprehensive understanding of how to create and
execute customer strategies that drive growth, satisfaction and loyalty.
Hot topics to be covered:
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Crafting an enterprise-wide CRM vision and strategy
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Delivering a world-class customer experience at every point of contact
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Realizing the full potential of CRM investments
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Modernizing legacy systems and technologies
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Distilling customer data into actionable strategies
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Evolving contact centers into customer engagement hubs
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Driving salesforce effectiveness
Keynotes:
*Opening
Keynote: Customer Engagement Will Accelerate to the
Speed of Digital Business: Don Scheibenreif, Gartner VP
Distinguished Analyst
* Guest Keynote: Building Tattoo-Worthy Customer Relationships: Ken
Schmidt, Brand Visionary, Former Director of Communications Strategy for
Harley-Davidson Motor Company
*Guest Keynote:
Creating a Customer-Centric Culture: Jon Wolske,
Culture Evangelist, Zappos Insights
Register for the Gartner Customer 360 Summit at http://www.gartner.com/events/na/crm#
Over 40 exhibitors will display the latest CRM tools and services at the
conference. A listing of current exhibitors is available at http://www.gartner.com/events/na/crm#!section_exhibitors
Join the discussion on Twitter using #GartnerCRM.
For complete event details, please visit the Gartner Customer 360 Summit
Web site at http://www.gartner.com/technology/summits/na/customer-360/
Members of the media can register for the event by contacting Janessa
Rivera at janessa.rivera@gartner.com.
About Gartner
Gartner, Inc. (NYSE:IT) is the world's leading information technology
research and advisory company. The company delivers the
technology-related insight necessary for its clients to make the right
decisions, every day. From CIOs and senior IT leaders in corporations
and government agencies, to business leaders in high-tech and telecom
enterprises and professional services firms, to technology investors,
Gartner is the valuable partner to clients in approximately 10,000
distinct enterprises worldwide. Through the resources of Gartner
Research, Gartner Executive Programs, Gartner Consulting and Gartner
Events, Gartner works with every client to research, analyze and
interpret the business of IT within the context of their individual
role. Founded in 1979, Gartner is headquartered in Stamford,
Connecticut, USA, and has 6,800 associates, including more than 1,500
research analysts and consultants, and clients in 90 countries. For more
information, visit www.gartner.com.
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