to be revived and rebranded as Intelenet
Private equity funds managed by Blackstone today entered into a
definitive agreement with Serco Group Plc to buy the majority of its
private sector Business Process Outsourcing (‘BPO’) operations, the main
element of which is the former Intelenet business, for a consideration
of £250m, approximately INR 2,558 crores. The enterprise value of this
deal represents the largest acquisition by Blackstone in India.
The business has expected annual revenues of approximately £235m (INR
2,405 crores) for this year. The company has 51,000 full time employees
across 67 centres in 8 countries. The private sector BPO business
provides a range of middle and back office services, and has a strong
customer base of international organisations, predominantly across the
financial services, insurance, telecoms, travel and healthcare sectors.
Post the change in ownership, the business will be rebranded and revived
as “Intelenet Global Services.” The sale is expected to complete in the
coming months, subject to customary closing conditions and approvals.
Amit Dixit, Senior Managing Director and Co-Head of Private Equity in
India at Blackstone, said: “We are excited to embark on the Intelenet
2.0 journey and delighted to once again partner with the company’s
management team. With a market leading position in the offshore banking
and travel/hospitality verticals and #1 position in domestic India BPO,
Intelenet has the core platform to capitalize on future growth
opportunities. We plan to replicate the same formula for success --
energize the employee base, focus on world-class operations to drive
customer satisfaction, provide multi-geography and multi-language
delivery, and enhance the company's capabilities in target segments
organically and inorganically.”
Susir Kumar, Chief Executive Officer, Serco Global Services, said, “We
are delighted to have another opportunity to partner with Blackstone.
Serco was a good owner for Intelenet and had significantly grown the BPO
business in its tenure. The business however was sold because of change
in strategy of Serco which led to the sale of its private sector BPO
business. We have retained almost all of our clients and key staff that
we have had since our inception and look forward continuing to add value
to them. We will shortly be working on a strategy that will enable us to
significantly enhance our offering to existing customers and prospects.
With the present management team continuing, this represents a seamless
change of ownership and business as usual for all our stakeholders.”
Under the terms of the transaction, the business will continue to be led
by Susir Kumar, and the existing management team, which has been
instrumental in the growth of the company.
About Blackstone
Blackstone is one of the world’s leading investment firms. We seek to
create positive economic impact and long-term value for our investors,
the companies we invest in, and the communities in which we work. We do
this by using extraordinary people and flexible capital to help
companies solve problems. Our asset management businesses, with over
$330 billion in assets under management, include investment vehicles
focused on private equity, real estate, public debt and equity,
non-investment grade credit, real assets, and secondary funds, all on a
global basis. Blackstone has been investing in India since 2005 and has
made investments over $3 billion in private equity and real
estate. Blackstone also provides various financial advisory services,
including financial and strategic advisory, restructuring and
reorganization advisory, and fund placement services. Further
information is available at www.blackstone.com.
Follow us on Twitter @Blackstone.
About Serco
Serco is a leading provider of public services. Our customers are
governments or others operating in the public sector. We gain scale,
expertise and diversification by operating internationally across five
sectors and four geographies: Defence, Justice & Immigration, Transport,
Health and Citizen Services, delivered in UK & Europe, North America,
Asia Pacific and the Middle East.
More information can be found at www.serco.com
About Serco’s Offshore Private Sector BPO business (the business
being sold by Serco to Blackstone)
Serco’s offshore private sector BPO business comprises primarily the
offshore and Indian private sector BPO business of Serco with annual
revenues of approximately £235m. It has 51,000 employees operating
across 67 centres around 8 countries in the world. 70% of the business
comprises of the offshore private sector business where services are
provided to clients in US, India and middle-east from its centres at
India and Philippines and 30% of the business comprises of services it
provides to the Indian domestic market. Most of the work that the
business does include end to end back and middle office services to
clients in Banking & Financial Services, Telecom, Retail, Healthcare,
Travel, e-commerce and Utilities.
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