Leading Global Cruise Line Deploys Citrix Technology to Enable
Faster, More Reliable Workspaces for Call Center Agents around the World
Today, Citrix (NASDAQ:CTXS) announced that Royal Caribbean Cruise Lines,
Ltd., has deployed a comprehensive Citrix mobile workspace solution to
deliver high-performance, consistent and reliable workspaces to call
center agents worldwide. Using a combination of the NetScaler,
CloudBridge and XenDesktop solutions developed by Citrix, Royal
Caribbean was able to consolidate a wide range of infrastructure into
two datacenters, while dramatically improving the ability to deliver a
powerful workspace to end users, allowing users access to guest
information quickly and easily regardless of their location.
Citrix Mobile Workspace Technology Delivers Powerful Performance and
User Experience
Royal Caribbean manages guest reservations and inquiries through call
centers located in the United States and countries around the world. To
provide IT services to those facilities, the Royal Caribbean IT
organization previously depended on large autonomous datacenters at each
location. This approach was costly and difficult to managing and lacked
the agility to deliver a consistent, quality workspace environment to
its agents. Royal Caribbean worked with Citrix to consolidate IT
infrastructure and speed the access to information via a mobile
workspace, so call center agents could more efficiently handle guest
reservation inquiries, thus ensuring maximum up-time and productivity.
To ensure the secure and efficient delivery of the mobile workspace, the
Royal Caribbean IT organization deployed NetScaler to provide global
load-balancing, network optimization and troubleshooting capabilities
that made it possible to consolidate the core infrastructure into two
datacenters. CloudBridge was used to accelerate application and desktop
delivery for XenDesktop, dramatically reducing bandwidth consumption,
giving call center agents fast and consistent access to all of the
information they needed to do their jobs. Citrix technology has allowed
RCCL to lower the cost of its existing data center operations while also
providing the ability to rapidly provision new call centers based upon
business requirements.
Quotes
Jeanine Graham-Bellamy, Director of Infrastructure, Royal Caribbean
Cruise Lines, Ltd.
“Our call centers provide one of the most important sources of revenue
for the company. It is critical to provide our agents with all the
information and resources our guests need, so they can answer questions
and connect our customers with services efficiently and seamlessly. Our
Citrix solution combines the strengths of NetScaler, CloudBridge and
XenDesktop to deliver a fast, responsive workspace to our call center
agents, helping us provide great customer service.”
NetScaler and CloudBridge are key elements of a Citrix cloud networking
solution that delivers unprecedented network scalability, optimization
and management, enabling IT organizations to build next-gen enterprise
data centers, secure apps and networks from threats and ensure an
unparalleled user experience.
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About Citrix
Citrix (NASDAQ:CTXS) is leading the transition to software-defining the
workplace, uniting virtualization, mobility management, networking and
SaaS solutions to enable new ways for businesses and people to work
better. Citrix solutions power business mobility through secure, mobile
workspaces that provide people with instant access to apps, desktops,
data and communications on any device, over any network and cloud.
With annual revenue in 2014 of $3.14 billion, Citrix solutions are in
use at more than 330,000 organizations and by over 100 million users
globally. Learn more at www.citrix.com.
For Citrix Investors
This release contains forward-looking statements which are made pursuant
to the safe harbor provisions of Section 27A of the Securities Act of
1933 and of Section 21E of the Securities Exchange Act of 1934. The
forward-looking statements in this release do not constitute guarantees
of future performance. Those statements involve a number of factors that
could cause actual results to differ materially, including risks
associated with the impact of the global economy and uncertainty in the
IT spending environment, revenue growth and recognition of revenue,
products and services, their development and distribution, product
demand and pipeline, economic and competitive factors, the Company's key
strategic relationships, as well as other risks detailed in the
Company's filings with the Securities and Exchange Commission. Citrix
assumes no obligation to update any forward-looking information
contained in this press release or with respect to the announcements
described herein. The development, release and timing of any features or
functionality described for our products remains at our sole discretion
and is subject to change without notice or consultation. The information
provided is for informational purposes only and is not a commitment,
promise or legal obligation to deliver any material, code or
functionality and should not be relied upon in making purchasing
decisions or incorporated into any contract.
© 2015 Citrix Systems, Inc. All rights reserved. Citrix, CloudBridge,
NetScaler and XenDesktop are trademarks of Citrix Systems, Inc. and/or
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