Guidewire Digital Portals™ enable comprehensive self-service
functionality across sales, service, and claims for policyholders,
agents and brokers
Connections Conference – At the Guidewire Connections 2015
Conference, Guidewire Software®, (NYSE:GWRE), a provider of
software products to Property/Casualty insurers, announced Guidewire
Digital Portals™ 4.0 which provides significant functional and usability
enhancements to its line of policyholder and agent/broker portals.
Policyholders gain the ability to make self-service policy changes and
file and track claims in addition to policy and billing self-service
available previously, all within a single Account Management Portal.
Similarly, the 4.0 release of Guidewire Gateway Portal for AgentsTM
allows agents and brokers to submit new business and fully service their
customers within a single portal designed specifically for the way
agents/brokers would like to do business. The Digital Portals framework,
which underlies all Guidewire portals, has been enhanced with additional
flexibility and usability features, improving an insurer’s ability to
create distinctive user experiences while retaining the cost advantage
of leveraging their core system investment without duplication.
Guidewire Digital Portals 4.0 begins shipping globally this month.
Insurer interaction with customers, brokers, agents, and vendors where
and when it’s most convenient – online, on their mobile devices, or
through the call center, is today’s operational necessity. These
critical stakeholder groups expect a seamless experience across channels
to support digital sales, service, and claims capabilities.
“Speed to business value is rapidly becoming the #1 driver of
competitive advantage. Being able to respond to customer and distributor
service requirements via an integrated portal is imperative and not a
capability that can be pushed down the road,” said CEB TowerGroup Senior
Executive Advisor, Karen Pauli. “Having digital portal capabilities
within an administration suite, means insurers will be able to quickly
deliver business value in an integrated and seamless fashion.
Guidewire’s announcement of Digital Portals 4.0 has come at a critical
time in insurer’s journey to innovate and differentiate.”
Guidewire Digital Portals extend the capabilities of Guidewire
InsuranceSuite™, empowering policyholders, and insurance agents and
brokers to not only view but transact in a self-serve mode in a browser,
tablet, or on a mobile device. Designed as a series of role-based,
easy-to-use portals, Guidewire Digital Portals reuse product rules,
business rules, validation rules, and integrations already defined in
InsuranceSuite. This single-source-of-truth and single-source-of-change
approach for core systems and portals achieves faster speed to market
and lower total cost of ownership for the insurer and enables a seamless
omni-channel experience for their customers.
Key insurer benefits of Digital Portals 4.0 include:
-
Agent Empowerment – Provides full informational and
transactional needs of insurance agents and brokers across policy,
billing, and claims with much improved and intuitive self-service
design and adds the international features already available in our
policyholder portals to support agents and brokers in all of our
global markets;
-
Policyholder Empowerment – Adds easy-to-use self-service
policy change quote and issuance capability for the most common auto
policy changes and integrates self-service claim functionality
previously available in the Claim Portal for Policyholders into the
Account Management Portal to provide a single entry point for
policyholder account, policy, billing and claims self-service;
-
Improved Usability and Flexibility - Adds user interface
improvements, additional mobile responsive and adaptive features, and
an updated validation framework to allow more granular control over
how rules can be implemented in the portals.
“We are excited to take a big step forward in helping our customers
adapt and succeed in the fast changing world of Digital,” said Ayan
Sarkar, business owner, Digital, Guidewire Software. “Insurers want to
drive more meaningful digital interactions with customers, agents and
employees across the insurance lifecycle. Their ability to do so will
increasingly be a driver of how well they can attract, engage and retain
customers. We are helping our customers exceed these expectations by
providing digital engagement solutions that work in concert with the
core processing and data analytics parts of the Guidewire platform.”
Guidewire’s Digital portfolio has continuously built momentum since its
launch, with more than 30 customers in nine countries licensing one or
more of the Guidewire
Digital Portals™ products. Seven of these customers are live in
production. Guidewire’s Digital Portals product line includes:
Gateway Portal for Agents — Increase your agent-driven business
by providing full transactional capabilities and improving collaboration
and transparency.
Quote and Buy Portal —Grow your direct business by attracting and
converting the next generation insurance buyer.
Account Management Portal —Increase customer satisfaction and
reduce customer-service costs by empowering policyholder self-service.
Claim Portal — Expedite claims with easy claim reporting,
coverage verification, and claim status transparency. Communicate with
vendors during repairs avoiding delays and ensuring proper work
authorizations.
About Guidewire Digital Portals
Guidewire Digital Portals™ is a portfolio of portals that allow insurers
to expose Guidewire InsuranceSuite™ functionality to external
stakeholders such as policyholders, agents/brokers, and vendors through
the web and mobile devices. Insurers can extend the value of their
Guidewire core system investment to drive new business, increase
operational efficiency, and improve customer service through digital
channels. Each individual product has been developed to meet a targeted
need for a specific user group (e.g. Quote and Buy for Policyholders).
The underlying architecture of the products has been designed to
directly leverage InsuranceSuite functionality without duplication,
enabling quick response to market needs and lowering total cost of
ownership, all on a future ready technology.
About Guidewire Software
Guidewire delivers the software that Property/Casualty (P/C) insurers
need to adapt and succeed in a time of rapid industry change. We combine
three elements – core processing, data and analytics, and digital
engagement – into a technology platform that enhances insurers’ ability
to engage and empower their customers and employees. More than 200 P/C
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
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