Guidewire ClaimCenter® to enhance operational efficiencies and
customer service capabilities
The Seibels Bruce Group, Inc. (Seibels), an insurance services provider
of business process outsourcing solutions, and Guidewire Software, Inc.
(NYSE: GWRE), a provider of software products to Property/Casualty (P/C)
insurers, today announced that Seibels has selected Guidewire ClaimCenter®
as its new claims management system. Seibels also selected Guidewire
Claim Portal™ for Policyholders and Claim Portal for Vendors as its new
customer- and vendor-facing portals for claims functions.
ClaimCenter, Claim Portal for Policyholders, and Claim Portal for
Vendors will replace Seibels’ internally-developed claims management
system and online claims portal, offering the company new capabilities
to help more efficiently and effectively deliver on its service
commitments to clients and vendors while also improving employee
satisfaction. Seibels is implementing the products for its Property and
Workers’ Compensation lines of business in all states in which it
operates.
Dester Terry, president and chief claims officer, Seibels Claims
Solutions said, “We offer our customers comprehensive claims
administration services and we view our adoption of ClaimCenter, Claim
Portal for Policyholders, and Claim Portal for Vendors as instrumental
in our ability to continue enhancing our service capabilities going
forward. We are also excited to provide our employees with the best
technology possible to do their jobs.”
ClaimCenter, Claim Portal for Policyholders, and Claim Portal for
Vendors will enable Seibels to:
-
Leverage industry claims management best practices to obtain better
visibility into claims handling operations;
-
Improve operational efficiencies, enhance data and analytics, and
reduce overall costs by standardizing on a modern software technology
platform to enrich the overall claims experience for policyholders;
-
Empower policyholders and vendors with self-service claim
functionality; and
-
Bring new products and product enhancements to market more quickly.
“We were impressed by Guidewire’s industry reputation and commitment to
its customers,” said Helmut Tissler, chief information officer, Seibels.
“Seibels’ suite of business process outsourcing solutions will be
strengthened by Guidewire’s technology.”
“We welcome Seibels as a ClaimCenter and Claim Portal customer,” said
Steve Sherry, group vice president, Americas Sales, Guidewire Software.
“We look forward to helping Seibels adapt and succeed in its journey to
enhance its service capabilities.”
About Seibels
Seibels provides a suite of business
process outsourcing solutions to the property and casualty insurance
industry, including policy administration, claims administration,
technology and accounting and reporting services. From its start as a
fire and life insurance company in 1869, Seibels has evolved and
prospered over the past 145+ years. By leveraging a strong combination
of insurance industry and technology expertise, Seibels helps today’s
property and casualty insurers achieve operational efficiency. Seibels
recognizes the value of quality customer service, strong client
relations, continuous innovation and integrity. For more information,
please visit www.seibels.com.
About Guidewire Software
Guidewire delivers the software that Property/Casualty (P/C) insurers
need to adapt and succeed in a time of rapid industry change. We combine
three elements – core processing, data and analytics, and digital
engagement – into a technology platform that enhances insurers’ ability
to engage and empower their customers and employees. More than 200 P/C
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
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