2016 Temkin Experience Ratings rank Regions ahead of banking industry
average
For the third straight year, Regions
Bank is ranked among the top 10 percent of companies in the Temkin
Experience Ratings. The ratings are compiled each year by the Temkin
Group, a national customer experience research firm.
“Over the last several years, Regions has increased its commitment to
offering personalized services that are designed to help our customers
reach their financial goals,” said Keith Herron, head of Strategic
Planning and Execution for Regions. “From working with clients
one-on-one in our bank branches, to offering exceptional mobile, online
and ATM services, Regions is committed to serving customers how, when
and where they want to be served. We believe our success in the Temkin
Experience Ratings reflects our approach to deepening relationships in
the communities we serve and identifying solutions that meet the
individual financial needs of our customers.”
In developing the 2016 Temkin Experience Ratings, the Temkin Group
surveyed 10,000 consumers nationwide who were asked to rate their
interactions with nearly 300 companies across 20 industries. Consumers
rated their experiences with different companies based on three
dimensions: Success (accomplishing the outcome the consumer desired),
effort (how easy it was to interact with the company) and emotion (how
the consumer feels about recent interactions with the company).
Regions scored ahead of the banking industry average in each category.
Further, Regions tied for the 12th highest-rated company
among the hundreds of companies, across 20 industries, that were
included in the national rankings. This latest ranking is 10 spots
higher than Regions’ 2015 ranking and is well ahead of the overall
banking industry average.
A summary of the 2016 Temkin Experience Ratings is available at the Temkin
Ratings web site.
About Regions Financial Corporation
Regions Financial Corporation (NYSE:RF), with $126 billion in assets, is
a member of the S&P 500 Index and is one of the nation’s largest
full-service providers of consumer and commercial banking, wealth
management, mortgage, and insurance products and services. Regions
serves customers across the South, Midwest and Texas, and through its
subsidiary, Regions Bank, operates approximately 1,630 banking offices
and 2,000 ATMs. Additional information about Regions and its full line
of products and services can be found at www.regions.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160315005363/en/
Copyright Business Wire 2016