Pacific Gas and Electric Company (PG&E) delivered record electric
reliability in 2015 with the average customer experiencing less than one
outage during the year. PG&E’s sizable investment in its electric
infrastructure and its commitment to integrating innovative technology
continues to pay dividends for its customers.
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The Road to Reliability (Graphic: Business Wire)
2015 marked the seventh consecutive year of improved reliability. Since
2009, the utility has consistently reduced the average duration of power
outages from 158 minutes to 96 minutes, a 39 percent improvement.
“We know how important it is for our customers—and California’s
economy—to have reliable electric service they can count on day in and
day out. The investments we’re making in a 21st century power grid and
the hard work of our employees have allowed us to make real gains on
reliability over the years. But we know our work isn’t done, and we’re
committed to doing even more to make our power grid smarter and more
resilient for the long term,” said Geisha Williams, president, PG&E
Electric.
What’s behind record reliability in 2015? PG&E continues to integrate a
wide range of advanced communications and control technologies
throughout its power grid to enhance the resiliency of the system and to
identify and restore power outages more quickly. In the last five years,
PG&E has invested more than $11 billion dollars to enhance and harden
its electric transmission and distribution system assets.
Some highlights of the technology that has boosted reliability include:
New Distribution Control Centers
Since 2014, PG&E has opened three state-of-the-art electric distribution
control centers that manage more than 140,000 miles of electric
distribution power lines throughout Northern and Central California. The
latest opened in Rocklin in Placer County earlier this year. These
facilities are the nerve centers of the power grid that delivers energy
to the homes and businesses of more than 16 million Californians.
Located in Fresno and Concord in addition to Rocklin, the centers
already are enhancing electric reliability for PG&E customers while
incorporating clean, renewable energy onto the grid.
Smart Grid
PG&E is also installing advanced automated technology on power lines
throughout its service area. This technology can automatically
“self-heal” the power grid by re-routing the flow of electricity around
a damaged power line and effectively restore power to the majority of
impacted customers within minutes. These systems have been installed on
more than 20 percent of PG&E’s electrical distribution circuits, helping
the company avoid more than 100 million customer outage minutes and
saving more than one million customers from a sustained outage since the
program began in 2012. Other advances, including line sensors that help
pinpoint the specific location of an outage, continue to be integrated
into the system.
SmartMeters™
SmartMeters™ play an important role in PG&E’s response to power outages.
The utility receives SmartMeter™ data within seconds of an outage to
help employees quickly determine the scope and level of response needed.
SmartMeter data also helps identify the location of an outage to reduce
the amount of time it takes for restoration crews to arrive on scene.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric utilities in the United States. Based in San Francisco,
with more than 20,000 employees, the company delivers some of the
nation’s cleanest energy to nearly 16 million people in Northern and
Central California. For more information, visit www.pge.com/
and www.pge.com/en/about/newsroom/index.page.
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