Users can seamlessly access their hotel and ground transportation
reservations through the Hilton HHonors and Uber apps
Travel logistics just got a whole lot simpler, thanks to an expanded
partnership between Hilton
Worldwide (NYSE: HLT) and Uber
to further bring together their respective mobile apps. In a first for
the hospitality industry, Hilton HHonors members can now order an Uber
straight from the HHonors app, and Uber riders can now view their hotel
stay information and check-in, all accessed via the Uber app en route to
their hotel. The expanded partnership builds on the success of the
companies’ Local Scene and Ride Reminder partnership – digital features
more than 250,000 travelers within the U.S. have used to simplify their
stay.
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Hilton / Uber App Integration (Graphic: Business Wire)
“The success of our Uber partnership is rooted in a shared passion for
finding new ways to take friction out of travel,” said Rich DiStefano,
senior director of Mobile Products at Hilton Worldwide. “By further
integrating our mobile apps, we’re simplifying the steps it takes for
our Hilton HHonors members to obtain the quick information they seek,
ultimately providing them with a better experience.”
When a traveler’s reservation reminder time approaches, the Uber app
pre-sets the hotel as the recommended destination. Once in an Uber, the
guest can tap the “view stay details” option in the Uber app, which then
– via the HHonors integration – guides guests to the HHonors app to
check-in, choose their room and request a Digital Key, all while on
their way to the hotel.
The integrated apps are the next step in Hilton and Uber’s partnership,
which began in September 2015 with Local Scene and Ride Reminder, both
of which have seen significant usage. Within four months of its launch,
almost one-fifth of HHonors members who engaged with the app prior to or
during their stay explored the Local Scene, a list of the most popular
venues in a market based on the destinations of Uber riders in that
area. The level of Local Scene usage made the tool one of the top
performing features on the Hilton HHonors app. Additionally, over 2,000
Ride Reminders, or notifications that are synced with Hilton hotel
bookings to remind travelers to book an Uber to and from their hotel,
were set within the first two weeks of launch. Of the guests that have
set a reminder, 58 percent of them have set an additional reminder,
showing strong repeat engagement.
“We are always looking for ways to make the travel experience better,
and are happy to have found such a strong, inventive partner in Hilton,”
said Jonathan DiOrio, head of Travel Partnerships at Uber. “Following
the success of Local Scene and Ride Reminder, we are taking an
additional step forward in our integration by offering guests access to
their stay details while they are in an Uber.”
To receive the benefits of the integrated features, guests must have
both the Hilton HHonors and Uber apps, and a current hotel reservation
under their HHonors account. Hilton HHonors is free to enroll and
available to all guests. HHonors members who book directly with Hilton
receive an exclusive discounted rate, free standard Wi-Fi, Points and
access to digital tools including digital check-in, Digital Key and
Local Scene.
For more information and to join Hilton HHonors, visit the HHonors site here.
To learn more about Uber and to sign up, visit get.uber.com/go/HHonors.
About Hilton Worldwide
Hilton Worldwide (NYSE: HLT) is a leading global hospitality company,
comprised of more than 4,600 managed, franchised, owned and leased
hotels and timeshare properties with more than 758,000 rooms in 100
countries and territories. For 96 years, Hilton Worldwide has been
dedicated to continuing its tradition of providing exceptional guest
experiences. The company's portfolio of 13 world-class global brands
includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts,
Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by
Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden
Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2
Suites by Hilton and Hilton Grand Vacations. The company also manages an
award-winning customer loyalty program, Hilton HHonors®. Hilton HHonors
members who book directly through preferred Hilton channels have access
to benefits including free standard Wi-Fi, as well as digital amenities
that are available exclusively through the industry-leading Hilton
HHonors app, where HHonors members can check-in, choose their room, and
access their room using a Digital Key. Visit news.hiltonworldwide.com
for more information and connect with Hilton Worldwide on Facebook,
Twitter,
YouTube,
Flickr,
LinkedIn
and Instagram.
About Uber
Uber is a technology platform that is evolving the way the world moves.
By seamlessly connecting riders to drivers through our apps, we make
cities more accessible, opening up more possibilities for riders and
more business for drivers. From our founding in 2009 to our launches in
over 400 cities today, Uber’s rapidly expanding global presence
continues to bring people and their cities closer. Follow us on Twitter: @Uber
and find us on Facebook: Uber.
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