Citi Retail Services Study Finds Kids Drive Back-to-School Shopping, Making Nearly Half of Decisions
Nationwide Survey Finds Parents Increasingly Leave Purchasing Decisions to Kids
New research commissioned by Citi Retail Services reveals that kids are driving the Back-to-School shopping season, with parents
indicating that nearly half (47%) of shopping decisions are being left completely up to their child. Likewise, 70% of parents also
say that they have increased the percentage of purchase decisions they leave completely up to their child.
The survey of 1,000 U.S. parents of children in grades 1-12 also shows that when it comes to Generation Z, 84% of parents
believe their child prefers to shop in a physical store, compared to just 16% who feel they prefer online shopping. This
underscores the importance that retailers should be placing on the in-store experience for this key shopping moment.
Parents believe the main reasons behind this in-store trend include that their children enjoy the visit to physical stores
(59%), like being able to try on or test items they want (59%) and prefer to choose custom types of products, such as color or size
(58%).
“As we approach the busy Back-to-School shopping period, retailers should look to ensure their efforts are not just focused on
parents, but also their children, who are increasingly being handed decision-making power,” said Leslie McNamara, Managing
Director, Business and Market Development at Citi Retail Services.
“Somewhat surprisingly, parents believe their Generation Z children are more likely to want to shop in-store for Back-to-School,
suggesting that the ability to physically browse and purchase goods in person is still a strong attraction for younger shoppers,
who are in many cases dictating purchase decisions,” said McNamara.
Despite the growth of online and mobile shopping, the survey also showed that more than three in four parents (76%) prefer to do
their Back-to-School shopping in a physical store, in part to spend more time with their children. This compares to the less than
half of parents that would shop in-store for end-of-year holidays (49%), Mother’s Day or Father’s Day (42%), or Black Friday (41%),
demonstrating the unique significance of Back-to-School shopping within families.
According to the survey, parents also consider in-store shopping to be more budget friendly, with 69% more likely to keep to
their budget when they shop primarily in a physical store, compared to less than a third online (31%). Parents identified some of
the key advantages of shopping in-store for Back-to-School to be the ability to evaluate items in real-life (65%), the option to
receive items immediately (64%), and the opportunity to spend time with their child (48%).
To encourage more in-store Back-to-School shopping, the study found that retailers should focus on paying attention to what
parents believe will make them more likely to shop in a physical store next year, such as offering more in-store rewards or
incentives (57%), more hands-on product displays (53%) and better in-store technology (32%).
“Despite the growth of online and mobile shopping, Back-to-School shopping remains a unique, in-store focused shopping event for
American families, particularly when compared to other key shopping moments throughout the year. To take full advantage of the fact
that parents and children are likely to shop in-store for Back-to-School, smart retailers should focus their efforts on creating an
exceptional in-store experience that appeals to both generations of shopper in order to build lasting relationships with
customers,” said McNamara.
Citi Retail Services delivers consumer and commercial credit card products, both private label and co-brand, to retailers and
their clients across North America. Backed by the global power of Citi, the business serves nearly 90 million accounts for a number
of iconic brands, including Best Buy, ExxonMobil, Macy's, Sears, Shell and The Home Depot. Citi Retail Services offers cutting-edge
digital options, multi-channel retailing expertise and industry-leading data analytics capabilities that help retailers from a
broad range of industries grow their businesses.
About the Citi Retail Survey
The Citi Back-to-School survey was conducted by Wakefield Research among 1,000 U.S. parents of children in grades 1-12, between
July 8th and July 14th, 2016, using an online survey.
About Citi
Citi [NYSE:C], the leading global bank, has approximately 200 million customer accounts and does business in more than 160
countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial
products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction
services, and wealth management.
Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi
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Media:
Citi
Jennifer Bombardier, 718-248-4652
jennifer.bombardier@citi.com
or
Edelman
Sam Wallman, 212-277-3757
sam.wallman@edelman.com
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