BEDMINSTER, NJ--(Marketwired - Mar 30, 2017) - Peapack-Gladstone Financial Corporation (NASDAQ: PGC) and Peapack-Gladstone
Bank announce that Lawrence (Larry) Levine, Director of Client Experience, has been appointed to the Rutgers Customer Experience
Advisory Board at the Rutgers Center for Innovation Education. The Rutgers Advisory Board is comprised of a diverse,
innovative and well-connected network of top-flight executives based upon their personal and professional
accomplishments. Mr. Levine joined Peapack-Gladstone Bank in 2015 and has played a key role in finding ways to continually
enhance the Bank's delivery of an exceptional client experience. "Providing a superb client experience is the foundation of
our success at Peapack-Gladstone Bank," said Larry. "I am excited to share my knowledge and insight to help advance this
fabulous program at Rutgers."
Previously, Mr. Levine spent over 25 years at Citigroup, JPMorgan Chase, Deutsche Bank and NatWest Bank where he was
responsible for building and directing client services, support services, and operations organizations. Throughout his
tenures and in each assignment, Larry's focus centered on developing or enhancing the service quality culture, building internal
partnerships, chairing client experience task forces dedicated to delivering ongoing service improvements and developing a "best
in class" employee experience. He is passionate about helping others and has volunteered his time as a mentor to executives
both inside and outside the financial services industry. In 2016, Mr. Levine also delivered the keynote address at a major
student event at William Paterson University where he discussed the steps that every business can take to enhance the client
experience.
Through his newly appointed position on the Rutgers Customer Experience Advisory Board, Mr. Levine will provide input to the
program faculty and leadership through classroom visits, forums and conferences, and will actively participate in student
coaching opportunities. The Board supports the attendees of the Rutgers Customer Experience Certificate Program who are
immersed in an intensive, collaborative and educational environment, learning to apply principles and techniques that drive
customer experience innovation. Larry said, "It is important to understand that everyone in an organization is responsible
for that firm's client experience. Therefore, every organization is filled with candidates to attend this program and to
help make a superb client experience a reality."
Levine states, "Perfecting the client experience is not a destination with a start and a finish. It is a journey that is
ongoing, and the most successful organizations recognize this and make it a top priority." Peapack-Gladstone Bank's
dedication and commitment toward supporting quality education in all areas of education and industry shows in its continued
outreach efforts by key personnel. In a recent podcast interview with CenterState Bank, Larry discussed the client experience
journey at Peapack-Gladstone Bank and how that is paying off in high satisfaction levels, referrals, and in profitability
growth. To hear about the Bank's approach, philosophy and commitment to client satisfaction, you can listen to Larry's
podcast interview, "The Client Experience with Peapack-Gladstone Bank," by visiting Peapack-Gladstone Bank's website at www.pgbank.com/what-we-think/all-banking-should-be-private-banking.
Peapack-Gladstone Financial Corporation is a New Jersey bank holding company with total assets of $3.88 billion as of December
31, 2016. Founded in 1921, Peapack-Gladstone Bank is a commercial bank that provides innovative private banking services to
businesses, real estate professionals, non-profits and consumers, which help them to establish, maintain and expand their
legacy. Through its private banking locations in Bedminster, Morristown, Princeton and Teaneck, its private wealth
management, commercial private banking, retail private banking and residential lending divisions, along with its online
platforms, Peapack-Gladstone Bank offers an unparalleled commitment to client service.
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