DENVER, Feb. 15, 2018 /PRNewswire/ -- TTEC Holdings,
Inc. (NASDAQ: TTEC) a global customer experience company that designs, builds and operates captivating omnichannel customer
experiences on behalf of the world's most prestigious and innovative brands recently unveiled its new brand
identity. Architected through a partnership with the company's in-house agency and Seattle
based design firm, AVO, the new brand blends high tech
sophistication with the personality of the human touch to reinforce TTEC's mission of bringing humanity to the customer
experience.
See how the TTEC brand comes to life here: http://www.ttec.com/welcome
"The choice of TTEC for our global name was easy. It has been our ticker symbol for over 20 years and many of our
clients and employees refer to us as TTEC in shorthand," explained Chief Strategy and Marketing Officer, Kyle Priest. "We had two chief branding strategies. First, to better reflect our digital consulting and
technology solutions through TTEC Digital and our process and operational excellence through TTEC Engage. Second was to
affirm our leadership position as a true end-to-end provider of transformational customer engagement solutions that combine
talent plus technology to define, deliver and operate world-class omnichannel customer experiences on behalf of world-class
brands. Our entire brand can be summarized, now, in our icon, showcasing a smiling face subtly wed with the typography to
reflect our mission: to bring humanity to every customer interaction, human or digital."
Our new name, TTEC, is our nickname as it has been for years. The internal brand team is leveraging the humanity in the
design and nickname-as-a-new-name to reinforce our mission and values. Externally, the name TTEC effectively demonstrates
our differentiation in our market space as the leader of talent+technology (as evidenced by our leading CSAT scores and our
first-mover status on many innovations over the years and currently). TTEC is infusing meaning into the nickname as follows:
the first 't' stands for talent, the second 't' stands for technology, the 'e' represents engaging and 'c' closes it out for
customers. TTEC – Talent and Technology Engaging Customers."
Priest continued, "We did encounter some complexity as we thought through how to roll the name out across the globe. We
wanted to update our name to reflect the omnichannel nature of our work but we also had to maintain our strong regional brand
equity in the Philippines where we hire, train and employ over 20,000 employees in the Philippines every year, making us one of the largest employers in our space in that region. We
created a dual branding strategy that utilizes TTEC globally, and retains TeleTech in the
Philippines, using the same typography, and crucially, the distinctive "smiley t" icon to unify the two logo
marks."
About TTEC (pronounced T-tec):
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel
customer experiences on behalf of the world's most innovative brands. The Company provides its outcome-based customer engagement
solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage
which operates customer care, growth and trust and safety services. Founded in 1982, TTEC partners with business leadership
across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction
channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values
that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the
customer experience, visit ttec.com.
Investor Contact
Paul Miller
+1.303.397.8641
|
Media Contact
Olivia Griner
+1.303.397.8999
|
Address
9197 South Peoria Street
Englewood, CO 80112
|
Contact
ttec.com
+1.800.835.3832
|
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SOURCE TTEC Holdings, Inc.