NICE Nexidia Recognized as a Leader in AI-Fueled Speech Analytics Solutions Report
NICE Nexidia's advanced analytics solution powered by AI is recognized for the value delivered to customers
and accuracy
NICE (Nasdaq: NICE) today announced that Forrester Research has ranked NICE Nexidia as a 'Leader' in its 'The Forrester
New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018' report. Of the ten criteria analyzed by the analyst firm, NICE Nexidia
achieved a designation of 'Differentiated' in six criteria, namely language models, conversational analytics, business insights,
tooling and ease of use, product road map and market approach. A complimentary copy of the report is available for download.
The Forrester Research report noted NICE Nexidia's full range of speech analytics functionality, with its particularly powerful
search and conversational analytics features as well as the ability to drive business value in the contact center and beyond. The
solution's accurate proprietary language models and support for a wide range of languages were also cited. Forrester Research
evaluated 11 AI-Fueled Speech Analytics products in the report.
Part of the analysis for the report by Forrester Research included speaking with select NICE Nexidia customers, one of who
stated, "Our organization has gained insights it would never have access to without this tool". The value and accuracy of the
solution's speech analytics were also praised by customers with whom the analyst house spoke with when researching the report.
Miki Migdal, President of the Enterprise Product Group for NICE said "Today's economy is all about experiences. Harnessing AI to
feel the pulse of customer sentiment, uncover insights in customer interactions across channels and discover the drivers of
customer satisfaction is critical to ensuring exceptional experiences. For us, our position as a leader in this Forrester Research
report is yet another testament to the unique features and innovative capabilities that power NICE Nexidia and enable our customers
to derive the insights they need to stay on top of their game."
NICE Nexidia helps uncover insights into customer behavior over their full journey with an organization and improve business
outcomes by providing the widest possible understanding of customer intent and behavior. Designed to turn customer interactions
into actionable results, the product's purpose-built analytics enables measuring progress in meeting goals in both, customer
satisfaction and churn reduction. Click here to learn more about NICE Nexidia.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations
and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
NICE
Corporate Media:
Christopher Irwin-Dudek, 201-561-4442
chris.irwin-dudek@nice.com
or
Investors:
Marty Cohen, +1 551 256 5354 , ET
ir@nice.com
or
Yisca Erez, +972-9-775-3798, CET
ir@nice.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20180625005809/en/