SEATTLE, July 11, 2018 (GLOBE NEWSWIRE) -- Flowroute Inc., the first software-centric carrier, announced that Avaya Holdings Corp.
(NYSE:AVYA), a global leader in digital communications software, services and devices for businesses of all sizes, has selected
Flowroute to accelerate the delivery of cloud-based communications in its Communications Platform as-a-service (CPaaS), Unified
Communications as-a-service (UCaaS), and Contact Center as-a-service (CCaaS) solutions.
To accelerate customer onboarding and time to market, Avaya turned to Flowroute to enable its customers to instantly purchase,
port, provision, and configure voice and messaging services. Being a software-centric carrier, Flowroute is able to provide Avaya
with direct access to and control over high-quality telephony resources via cloud application programming interfaces (APIs).
“We are committed to delivering a best-in-class cloud platform to simplify the way our customers deploy new communication
experiences,” said Mehdi Nezarati, senior director of product management at Avaya. “Flowroute is helping create a frictionless
experience for onboarding customers and ensuring we get to market faster. By working with Flowroute, we are able to deliver
unparalleled network coverage, quality, and reliability for our customers.”
“The single biggest driver for enterprises to move communications to the cloud is the need to improve agility,” says Irwin
Lazar, vice president and service director at Nemertes Research. “To meet the demand for rapid access to new telecom features and
capabilities, service providers must be able to quickly provision new customers with a broad array of reliable and scalable
communications services. Providers that can do so will gain critical advantage and will enable customers to promptly realize value
from their digital transformation and cloud communication initiatives.”
Flowroute’s technology enables Avaya to offer on-demand telecom services to its customer base including local and toll-free
phone numbers, call routing, as well as short-message-service (SMS) and multimedia-messaging-service (MMS) capabilities. Avaya
selected Flowroute because of its ability to deliver unprecedented inbound voice reliability and uptime through its patented
HyperNetwork™. The HyperNetwork detects and re-routes calls around network issues as well as service degradation across any
carrier’s network.
"To succeed in delivering communication solutions today, communications providers need to take full advantage of cloud-based
technologies - even when interfacing with carriers - to simplify and differentiate customer experiences,” said Eric Harber, CEO at
Flowroute. "Avaya understands this imperative, and we’re excited to support them in their cloud journey.”
About Flowroute
Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based platforms. By
providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of
introducing new communications solutions to market. The patented nationwide Flowroute HyperNetwork™ delivers leading
carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity. Flowroute is privately held
and headquartered in Seattle, Washington. For more information: www.flowroute.com.
Media Contact
Andrea Mocherman
press@flowroute.com
(206) 641-8042