Walmart Tests New Last-Mile Grocery Delivery Service
Spark Delivery Service Just One More Way to Serve Customers as Company Expands Grocery Delivery Across the
Country
As Walmart expands its Grocery Delivery service, giving its customers the option to shop when and how they want, the company
today announced a new last-mile delivery pilot – Spark Delivery – exploring an additional way to get groceries from their stores to
customers’ front doors.
Spark Delivery is a crowd-sourced delivery platform that allows Walmart to learn even more about the full last-mile delivery
process. The pilot uses an in-house platform that provides drivers with the ability to sign up for windows of time that work best
for their schedule as well as Grocery Delivery order details, navigation assistance and more. Components of Spark are powered by
Bringg, a leading delivery logistics technology platform. Walmart’s team of personal shoppers are an important component of the
overall process as they meticulously shop for customers’ orders. Spark Delivery engages the services of independent drivers who
partner with Delivery Drivers, Inc, a nationwide firm who specializes in last-mile contractor management, to complete
deliveries.
“We’re saving customers time by leveraging new technology, and connecting all the parts of our business into a single seamless
shopping experience: great stores, easy pickup, fast delivery, and apps and websites that are simple to use,” said Greg Foran,
president and CEO, Walmart U.S. “We’re serving our customers in ways that no one else can. Using our size and scale, we’re bringing
the best of Walmart to customers across the country. Spark Delivery is one way we’re exploring how to get quality groceries from
our door to our customers’ doors.”
Delivery Drivers, Inc., DDI, the administrator of driver management for Spark, manages recruiting, screening and background
checks, payment, and accounting, among other services for drivers. Drivers are paid by the delivery. They also have access to
helpful services and information through DDI, including assistance in understanding order flow, group discounts and a Contractor
Entrepreneurial Program that helps drivers establish their own small businesses.
“It is important to us at DDI that we help each independent driver run their transportation business correctly,” said Aaron
Hageman, CEO, Delivery Drivers, Inc. “We are excited to partner with Walmart to allow them to focus on providing great products
while we can build and support a professional driver network to focus on the delivery side of the business.”
Combined with third-party crowd-sourced delivery providers, Walmart is well on its way to bringing Delivery to 100 metro areas
covering 40 percent of U.S. households. Today, the retailer’s Grocery Delivery service is available in nearly 50 markets including
Atlanta, Chicago, Denver, Miami and Seattle. Walmart’s work with third-party delivery providers continues to be a leading part of
delivery strategy and important to the future, even as this pilot begins.
Spark Delivery is currently being piloted in Nashville and New Orleans with plans to roll out to a few more metro areas this
year. Nothing changes for delivery customers in these markets. Customers still follow the same easy process to get quality,
affordable groceries delivered to their doors.
“Our customers love Grocery Pickup and Delivery – it offers convenience paired with the everyday low prices customers expect
from us,” said Tom Ward, vice president, Digital Operations, Walmart U.S. “We’re always looking for the best ways to serve them, so
we’re exploring a number of different options for getting groceries from our stores to the customer’s front door – some in-house,
some third-party.”
Walmart Grocery Pickup and Delivery
Walmart Grocery Delivery brings customers the option of shopping when and where they want for quality, fresh produce, meat,
seafood and bakery items, along with pantry staples, consumables and seasonal general merchandise. Customers place their orders
online at
Walmart.com/grocery or on the existing Walmart Grocery App, and unlike other services, they find the same everyday low prices
on items that they do in stores.
The retailer also offers an Online Grocery Pickup service that allows customers to order their groceries online and pick them up
in stores without ever getting out of their cars. The service, which has become a customer favorite and touted as a “Grocery Hero”
for moms on the go and time-strapped families, is now available in 1,800 stores, with a total of 2,100 to be open by the end of the
year.
Walmart employs more than 25,000 personal shoppers, up from 18,000 earlier this year, who power this program – with thousands
more being added. These associates must complete a three-week training program to learn how to select the freshest produce and the
best cuts of meat for Online Grocery customers.
Groceries can be delivered to customers as soon as the same day. Walmart’s Grocery Delivery carries a $9.95 fee and a $30
minimum order – no subscription, no price markups. Customers can get their first order over $50 delivered for free with promo code
FRESHCAR.
About Walmart
Walmart Inc. (NYSE: WMT) helps people around the world save money and live better - anytime and anywhere – in retail stores,
online, and through their mobile devices. Each week, nearly 265 million customers and members visit our more than 11,200 stores
under 55 banners in 27 countries and eCommerce websites. With fiscal year 2018 revenue of $500.3 billion, Walmart employs over 2.2
million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment
opportunity. Additional information about Walmart can be found by visiting
http://corporate.walmart.com, on Facebook at
http://facebook.com/walmart and on Twitter at
http://twitter.com/walmart.
Walmart Inc.
Molly Blakeman
1-800-331-0085
news.walmart.com/reporter
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