FLORHAM PARK, N.J., Feb. 22, 2019 /PRNewswire/
-- Conduent Incorporated (NYSE: CNDT), a digital interactions company, is launching five enterprise
platforms to further Conduent's ability to provide individualized, immediate and intelligent experiences to its customers. The
suite of enterprise platforms will deliver customized technology solutions to drive modern digital interactions.
Conduent's industry experts will develop and enhance its platforms, creating new, updated sets of cloud-based enterprise
technology, powered by Microsoft Azure. Conduent will integrate Microsoft Language Understanding Intelligent Service (LUIS),
Azure Blockchain Workbench, Azure Cognitive Services and Azure Machine Learning service (AzureML) throughout its client
portfolio, delivering them on Azure.
"Microsoft Azure promotes our mission of elevating every interaction by automating and increasing the reliability of routine
tasks," said Rahul Gupta, Chief Technology and Product Officer, Conduent. "This strategic
alignment expands Conduent's platform options to provide seamless enterprise cloud solutions running on Azure."
Jean-Philippe Courtois, President and EVP, Microsoft Global Sales, Marketing and Operations,
Microsoft Corp. said, "Our latest collaboration with Conduent combines their intelligent digital
experiences solutions with the power of Microsoft Azure. Together with Conduent, we will deliver technology solutions
using blockchain and virtual agents across their five new enterprise platforms, all run on our scalable cloud. I look forward to
seeing how this relationship empowers Conduent to drive customized digital interactions for all of its clients."
At a soon-to-be-established Conduent Center of Excellence in Hyderabad, India, and at
Conduent's Technology and Innovation Hub in Raleigh, N.C., Conduent will continue to integrate
Azure into Conduent platforms.
Platforms and Pilot-Ready Solutions
Conduent is making significant investments – including $200 million for platform
modernization through 2020 – to become a key partner that helps its clients accelerate their digital journeys. Across all of
Conduent's 80-plus offerings, this core technology and innovation foundation will underpin all existing solutions to drive
enhanced digital interactions. This same platform will be used to build future solutions and offerings for our industries and
horizontals.
The suite of platforms helps Conduent and its clients configure solutions faster, thanks to common modules and drag-and-drop
capabilities for a smoother design process, while improving clients' usability with a consistent look and feel. Of the five new
enterprise platforms, two have pilot-ready applications in place.
The new suite of platforms include:
-
Dara – Conduent's AI Conversation Platform: a virtual agent platform that assists in the completion of routine tasks
through voice, webchat, SMS and other digital interaction methods, resulting in a better, more personalized customer
experience. Cognitive, artificial intelligence and machine learning technologies are used to help Dara have conversations in
an automated, conversational manner. If Dara doesn't have the answer, she automatically routes the customer to a human agent.
She continuously learns from humans to improve the quality of customer service answers over time. Dara works with Amazon
Alexa, Google Home and other voice channels.
- Need to Pay Your Tolling Bill? Just Ask Dara: Conduent is piloting Dara with an
electronic tolling provider to deliver 24/7 customer service through multiple communication channels. Transportation
customers can use the assistant to check their balance, add account details, order a transponder and make payments. Using
Microsoft LUIS, the chatbot will offer end-users interacting with Conduent transportation systems a point of contact,
enabling automated, personalized service through webchat, SMS, Microsoft Cortana, Amazon Alexa and Google Assistant.
-
Conduent Analytics Platform: supports intelligence and analytics capabilities to improve business outcomes. It
harnesses structured and unstructured data from multiple sources, and extracts and integrates descriptive, diagnostic,
predictive and prescriptive analytics. The information and insights help businesses make smarter, efficient and intelligent
decisions.
- Predicting Telco Churn: To help telecommunications clients retain their customers, Conduent's Loyalty Analyzer
solution sifts through data such as customer service interactions, billing inquiries, usage characteristics and competitor
offers to model loyalty behavior and determine the most critical factors contributing to customers leaving a service. This
insight helps predict, characterize and even prevent customer loss.
- Conduent Blockchain Platform: an open, modular platform designed to support industry-specific blockchain-based
ecosystems. It connects multiple organizations to enable immediate, seamless, secure information sharing backed by a ledger
that cannot be altered. Conduent's identity, data management and payment solutions use blockchain's smart contracts and
advanced cryptographic algorithms to reinforce security.
- Conduent Automation Platform: supports the transition from simple procedural automation to more advanced cognitive
automation for items that normally require thinking, decision-making and planning. As an open, cloud-based platform, it enables
digital transformation by quickly composing workflows that streamline and automate processes for greater efficiency, accuracy
and business insights. The built-in, customizable business intelligence dashboards help clients see processes in action while
gaining immediate feedback on key performance indicator metrics.
- Conduent Mobility Platform: a platform that will help deliver applications faster with a consistent look and feel,
pre-coded digital widgets, common mobile operating system services (i.e., location-based services), and universal gateways to
interface with partner APIs across all applications. The platform will also help deliver hyper-personalized customer
experiences built around a user's context, devices and preferences.
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About Conduent
Conduent creates digital platforms and services for businesses and governments to manage millions of interactions every day for
those they serve. We are leveraging the power of cloud, mobile and IoT, combined with technologies such as automation, cognitive
and blockchain to elevate every constituent interaction, driving modern digital experiences that are more efficient, helpful and
satisfying.
Conduent's differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it's digital payments, claims processing, benefit administration,
automated tolling, customer care or distributed learning – Conduent serves a majority of the Fortune 100 companies and more than
500 government entities. Learn more at www.conduent.com.
Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.
Conduent is a trademark of Conduent Incorporated in the United States and/or other
countries.
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SOURCE Conduent Incorporated