New holistic digital experience to improve employee experience from pre-leave planning to claim submission and beyond
MetLife, a leading provider of disability and absence management services, today announced My Leave Navigator, a new offering added to its suite of MyBenefits digital experiences that supports employees planning time away from work due to a disability or event. This proprietary offering brings employees a customized experience, based on their specific leave needs, in order to provide intuitive guidance and boost confidence as employees prepare for, take, and ultimately return from leave.
Whether it’s to expand one’s family, take care of a family member or recover from an illness or ongoing condition, taking leave can have a significant impact on employees. My Leave Navigator enables individuals to focus on their life moment, such as having a baby, without worrying about a myriad of claims they may need to file, ensuring that employees not only understand the options available to them but feel supported through every step of their experience. This holistic solution includes pre-leave planning and guidance, to help employees visualize and understand what their leave may look like, as well as an intuitive intake experience, access to claim activity and timely updates to track their leave and return-to-work status. Moreover, this experience provides access to resources and connects employees’ disability insurance to other employer-sponsored programs, including Family Medical Leave Act (FMLA) and Paid Family Medical Leave (PFML), to cohesively support their leave.
My Leave Navigator comes as MetLife’s latest research finds that delivering employee care during key life moments and prioritizing the role of benefits can have a positive impact on individuals and businesses alike. However, nearly two-thirds (62%) of employees report that they are not completely confident they know about all the benefits offered to them. Furthermore, of employees who report not feeling cared for at work, 38% said they could have been made aware of helpful benefits by their employer but were not.
“Taking leave from work, whether it’s for a planned or unexpected event, can be confusing and overwhelming,” says Juliane Kowalski, Senior Vice President, Life and Disability at MetLife. “We’re thrilled to offer this new digital solution to help our customers and their employees navigate leaves more easily. Our research proves that enabling a successful benefit experience is a powerful way for employers to demonstrate care to employees, and ultimately leads to better business outcomes.”
My Leave Navigator is an extension of MetLife’s commitment to partner with employers and support their workforces, especially during key life moments. MetLife’s new study finds employees who feel empowered to choose and successfully use benefits, including leave services, are holistically healthier and feel more cared for, driving key outcomes including productivity, loyalty and engagement.
To learn more about MetLife’s Disability and Absence Management Services, please visit: https://www.metlife.com/insurance/disability-insurance/
About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe, and the Middle East. For more information, visit www.metlife.com.
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