News Press Releases

Coveo partners with Shopify to bring scalable AI search and generative commerce experiences to enterprise customers

T.CVO | 4 days ago

Coveo partners with Shopify, offering their large-scale enterprise customers AI search, personalized recommendations, generative answering and margin optimization for superior shopper experiences.

MONTREAL and SAN FRANCISCO, Oct. 31, 2024 /PRNewswire/ - Coveo (TSX: CVO), the leading enterprise AI platform that brings AI Search and generative AI to every point–of-experience, announced today that Coveo has partnered with Shopify to bring its commerce AI capabilities to Shopify enterprise customers.

"This partnership marks an exciting new chapter between Coveo and Shopify, and we're committing the full weight of our search, data science and commerce intelligence expertise behind it," said Louis Tetu, CEO and Chairman at Coveo. "As Shopify expands further into enterprise B2B and B2C commerce, Coveo brings a powerful and scalable AI search platform to handle the complexities of personalization and revenue optimization across sizeable catalogs and large shopper audiences. Shopify enterprise merchants will be empowered with proven AI models and expert-driven insights that not only enhance product discovery but also optimize operational efficiency—delivering higher revenue and margins from every shopper interaction. This partnership between two globally recognized Canadian commerce tech leaders is about delivering on-going innovation and long-term value, enabling Shopify enterprise customers to thrive in a fast-evolving digital and AI landscape."

Coveo will give Shopify enterprise merchants the ability to manage AI models and strategies for search relevance and semantic precision, personalization, recommendations and generative shopper experiences, enabling AI-powered product discovery and dynamic session optimization that drives higher conversion, revenue and margins within large scale and complex B2B, B2C and D2C businesses.

"The partnership between Coveo and Shopify is a perfect alignment of two cutting-edge platforms built to power the future of enterprise commerce," said Laurent Simoneau, Co-Founder, President and CTO at Coveo. "Shopify's state-of-the-art composable architecture, combined with Coveo's AI-first, API-first modern platform, creates a unique synergy that will empower retailers to grow with confidence. Our strength lies in delivering relevance at scale—whether for complex B2B commerce operations or dynamic B2C or D2C environments."

By implementing Coveo, Shopify merchants will have access to the following:

Search: Query suggestions, personalized 1:1 results, partial part # match, fitment and cross-reference lookups, powered by powerful AI and semantics.
Personalization: Exceed customer expectations with real-time individualized AI-powered search results creating a relevant experience for known or anonymous visitors.
Recommendations: Product and content recommendations augmented in-session based on real-time shopper behavior and intent cues, using deep learning models.
Indexing: Unified indexing that enables effortless product discovery, regardless of catalog complexity. Supporting over 40 million products and 100 million pieces of content.
Generative Experiences: Guided advisory experiences educating customers on products and putting retailers' content to work in the discovery journey.
AI and ML Models: Layers of powerful AI models that deliver an end-to-end solution for your shopper journey; from query suggestions to personalized and business-aware ranking.
Merchandising and insights: intuitive controls to schedule campaigns, drive experimentation and apply business rules on top of AI.

For Shopify customers that would like to learn more about integrating Coveo into their commerce store, click here.

About Coveo
We strongly believe that the future is business-to-person. That experiences are today's competitive front line, a make or break for every business. We also believe that remarkable experiences not only enhance user satisfaction but also can be optimized with AI to yield significant gains for enterprises. That is what we call the AI-Experience Advantage – the degree to which the content, products, recommendations, and advice presented to a person online aligns dynamically with their needs, intent, preferences, context, and behavior, while controlling superior business outcomes.

To realize this AI-Experience Advantage at scale, enterprises require a robust, spinal and composable infrastructure capable of unifying content securely and delivering AI search, AI recommendations, true personalization, and a trusted generative experience at every touchpoint with each individual customer, partner and employee.

Coveo is dedicated to bringing this advantage to every point-of-experience, using powerful data and AI models to transform the enterprise in commerce, customer service, website and workplace.

The Coveo platform is ISO 27001 and ISO 27018 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP Endorsed® App, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner and a Genesys AppFoundry ISV Partner.

Coveo is a trademark of Coveo Solutions Inc.

Forward-Looking Information

This press release contains "forward-looking information" and "forward-looking statements" within the meaning of applicable securities laws (collectively, "forward-looking information"). This forward-looking information is identified by the use of terms and phrases such as "may", "would", "should", "could", "might", "will", "achieve", "occur", "expect", "intend", "estimate", "anticipate", "plan", "foresee", "believe", "continue", "target", "opportunity", "strategy", "scheduled", "outlook", "forecast", "projection", or "prospect", the negative of these terms and similar terminology, including references to assumptions, although not all forward-looking information contains these terms and phrases. In addition, any statements that refer to expectations, intentions, projections, or other characterizations of future events or circumstances contain forward-looking information. Statements containing forward-looking information are not historical facts but instead represent management's expectations, estimates, and projections regarding future events or circumstances.

Forward-looking information is necessarily based on a number of opinions, estimates, and assumptions that we considered appropriate and reasonable as of the date such statements are made. Although the forward-looking information contained herein is based upon what we believe are reasonable assumptions, actual results may vary from the forward-looking information contained herein. Moreover, forward-looking information is subject to known and unknown risks, uncertainties, and other factors, many of which are beyond our control, that may cause the actual results, level of activity, performance, or achievements to be materially different from those expressed or implied by such forward-looking information, including but not limited to macro-economic uncertainties and the risk factors described under "Risk Factors" in the Company's most recently filed Annual Information Form available under our profile on SEDAR+ at www.sedarplus.ca. There can be no assurance that such forward-looking information will prove to be accurate, as actual results and future events could differ materially from those anticipated in such information. Accordingly, prospective investors should not place undue reliance on forward-looking information, which speaks only as of the date made.

Moreover, we operate in a very competitive and rapidly changing environment. Although we have attempted to identify important risk factors that could cause actual results to differ materially from those contained in forward-looking information, there may be other risk factors not presently known to us or that we presently believe are not material that could also cause actual results or future events to differ materially from those expressed in such forward-looking information.

Except as required by law, we do not assume any obligation to update or revise any forward-looking information, whether as a result of new information, future events, or otherwise, after the date on which the statements are made or to reflect the occurrence of unanticipated events.