I knew something was up when...
I knew something was up when my regional told us to get full payouts after we were told we could give the customers time to pay off their loc. I still refused to do full payouts and my regional was fine with that - I refused to keep my customers without, so what I just made them pay was what they would pay in brokerage if they had to redraw. I want to clarify that I don't agree with EVERYTHING the higher ups have done or are doing... I feel horrible for my 2 associates, I feel horrible for my customers when they need help. I want to make this clear, I do not feel sorry for the higher ups. I do know that just like any other company, not all front line staffers are told everything until it is said and done. Sure it isn't fair, but that's how it is and we all have to try to band together to deal with it, not work against one another. I am sorry if I made people angry with my views before. for myself like I said, didn't experience half of what some of you had. We were told in our region that we were doing a good job collecting and dealing with it all the way we were. I had an illness in my family a week or so after all this went down and my regional paid for me to be off for a week - which he didn't have to do. those are examples of how I was treated. My regional expressed his frustrations to us managers as well. Anyways, as managers, what do we do now?? wait until we are laid off so we get EI too?? like I said my age plays a huge factor in me finding other employment and starting over...