RE:Why are ?The Twelfth Report of the Monitor talks about this, starting on page 12. I don't quite understand all the details but it appears that, basically, the company had agreed in February to only collect on principal in Ontario and not on any fees or interest, but one or more fees were charged and recorded as part of the principal. This fact wasn't realized until very recently and all collections in Ontario were suspended until the CRO and monitor talked to the regulator to figure out how to deal with it.