UnitedHealthcare’s myHealthcare Cost Estimator Now Available in Virtually All Markets Nationwide
UnitedHealthcare has made available to nearly all of its
employer-sponsored plan participants nationwide myHealthcare Cost
Estimator™, an integrated online and mobile service that brings a retail
shopping experience to health care that enables people to comparison
shop for health care services based on quality and cost.
The tool – free to employers and plan participants at www.myuhc.com
and through the Health4Me app – helps consumers find quality care while
being able to estimate the cost of more than 450 common services with
enhanced accuracy. Estimates are personalized to reflect an individual’s
own health plan benefits, including their real-time account balances
when applicable. myHealthcare Cost Estimator provides plan participants
the ability to compare quality and cost information for more than
540,000 physicians and 4,500 hospitals.
There are significant price variations for health care services and
procedures at hospitals and doctors’ offices nationwide. For example,
the total cost for a colonoscopy at hospitals in the Phoenix area can be
between $1,540 and $6,020. For a knee MRI in Seattle, the cost ranges
from $460 to $2,470 at area health care facilities.
The online and mobile service is more precise than cost estimation tools
that may rely only on historical claims data or provide estimates based
on geographic average. myHealthcare Cost Estimator draws on the
company’s actual contracted rates with physicians, hospitals, clinics
and other health care providers, giving consumers more accurate pricing
information.
If consumers have questions about the estimates, they can call the
number on the back of their health benefits ID card, or use the
click-to-call feature on their Health4me mobile app, to speak with a
customer care professional. The tool is also integrated with additional
information and resources, including nurse support.
Consumers and employers are looking for help to understand what it will
cost to go to the doctor and have the confidence in making the best use
of their benefits. In a recent survey of myHealthcare Cost Estimator
users, 67 percent of the people surveyed said the tool gave them
confidence to make better cost choices, and 84 percent said they would
use it again. Employers have embraced the tool as an important
capability to engage employees and more effectively manage health care
costs. Some employers are taking steps to encourage employees to use the
tool, featuring it through webinars, health fairs, mailing campaigns and
other marketing efforts.
“Empowering our employees with tools and information that improve their
health is key to Nationwide Insurance, and the myHealthcare Cost
Estimator is a perfect example of that,” said Kathleen Herath, associate
vice president of health and productivity at Nationwide Insurance. “We
are taking specific and strategic steps to help our workforce use
myHealthcare Cost Estimator, which encourages them to make more informed
decisions about the quality and cost of health care services. As a
result, we are helping to create happier, healthier and more productive
employees.”
Since myHealthcare Cost Estimator launched last year, thousands of
consumers have used the tool to compare the quality and cost of various
treatments and services.
“Expanding the availability of myHealthcare Cost Estimator meets a
longstanding consumer need for thorough but simple online comparison
shopping for health care by putting personalized, relevant and accurate
information right at people’s fingertips,” said Yasmine Winkler, chief
product, marketing and innovation officer, UnitedHealthcare.
“myHealthcare Cost Estimator enables people to make better care
decisions, by better understanding their treatment options, comparing
services and anticipating future costs.”
myHealthcare Cost Estimator provides pricing and quality information
regarding about 170 “episodes of care,” which creates a comprehensive
view of what consumers should expect throughout their course of
treatment for any health issue, from the time they first visit the
doctor to the test or procedure, and all the way through to physical
therapy or any necessary follow-up care. Quality and cost information is
directly connected to hospitals and physicians that participate in
UnitedHealthcare’s care provider network, and alternate treatment
options are provided so consumers can have an informed conversation with
their physician.
Collaboration with care providers is critically important when building
cost estimators and other consumer support tools to ensure they enhance
the overall patient experience – and accurately portray expected costs
and treatment options – rather than putting unnecessary focus on just
costs.
UnitedHealthcare plan participants can access the tool online at www.myuhc.com.
It is also integrated into Health4Me™, UnitedHealthcare’s mobile app for
iPhone and Android smartphones that helps people with employer-sponsored
benefits plans access important health care information on their mobile
devices.
A Simple Yet Comprehensive Shopping Experience
myHealthcare Cost Estimator was created based on years of consumer,
employer and care provider feedback to ensure a simple, intuitive
experience. Key features include:
-
cost estimates for more than 165 geographic areas covering more than
170 “episodes of care” that can include 450 individual services, such
as surgeries, lab tests, radiology tests and office visits;
-
cost estimates that are tailored to a plan participant’s specific
benefits plan design that identify what will be owed out-of-pocket,
costs that will be paid by their employer, and real-time account
balances available in an eligible health care account to pay toward
the expenses;
-
ability to assemble cost estimates by matching physicians with the
specific facilities where they practice;
-
presentation of common alternate treatment options to educate patients
on their choices; and
-
educational information about how their benefits work and how costs
are determined.
The tool provides estimates based on available fee schedules and actual
contracted rates with care providers; if that information is not
available, estimates are based on historical claims with the care
provider. myHealthcare Cost Estimator builds on the success of
UnitedHealthcare’s Treatment Cost Estimator, which was created six years
ago to help consumers comparison shop for health services and understand
how costs differ from doctor to doctor.
About UnitedHealthcare
UnitedHealthcare
is dedicated to helping people nationwide live healthier lives by
simplifying the health care experience, meeting consumer health and
wellness needs, and sustaining trusted relationships with care
providers. The company offers the full spectrum of health benefit
programs for individuals, employers and Medicare and Medicaid
beneficiaries, and contracts directly with 780,000 physicians and care
professionals and 5,900 hospitals and other care facilities nationwide.
UnitedHealthcare serves more than 40 million people in health benefits
and is one of the businesses of UnitedHealth Group (NYSE: UNH), a
diversified Fortune 50 health and well-being company.
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