German insurer to leverage integrated Guidewire solution to offer
customer more holistic experience
Zurich Gruppe Deutschland, and Guidewire Software, Inc. (NYSE: GWRE), a
provider of software products to general insurers, today announced that
Zurich Gruppe Deutschland has selected Guidewire InsuranceSuite™ as its
new platform for underwriting, policy administration, claims management,
and billing.
Zurich Gruppe Deutschland chose InsuranceSuite as part of an
organisation-wide business transformation programme. This consolidated
infrastructure will replace all existing policy and claims systems, as
well as a number of billing systems, and will be deployed
simultaneously. It will be applied across all lines of business,
starting with non-motor personal lines.
“After considering a range of options, we chose Guidewire InsuranceSuite
for the strength of the solution and the proven ability of Guidewire to
deliver,” commented Horst Nußbaumer, COO Zurich. “This single suite of
integrated systems, will allow for a simplified infrastructure and
streamlined business processes across all our lines of business.”
InsuranceSuite will enable Zurich Gruppe Deutschland to:
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Offer uncomplicated services and products, making life easier for
customers;
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Deliver a better service experience to agents and brokers; and
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Boost operational efficiency by standardising policy administration,
claims handling processes and billing management on a shared platform.
“Increasingly, customers expect flexibility and clarity from their
insurer,” said Dr. Klaus Endres, CEO Personal Lines Zurich. “We are
impressed, not just by the capability of Guidewire’s core products, but
also by their commitment to developing products that sustain insurers
into the future. Guidewire’s focus will ensure we can offer our
customers the straight-through processing, omni-channel capabilities and
digitalised experience they want. Our focus will ensure the simplicity
and structure in our products and services that improve the overall
customer experience.”
“We are delighted to welcome Zurich Gruppe Deutschland as a Guidewire
customer,” remarked Keith Stonell, managing director, EMEA, Guidewire
Software. “Their determination to both streamline their core
infrastructure and respond to digitalisation in customer demand
positions them well both now and in the future.”
Guidewire InsuranceSuite powers the mission-critical operations of
general insurers competing in today’s market. The suite was designed
using a modular approach, enabling insurers to select individual
applications -- Guidewire PolicyCenter®, Guidewire BillingCenter®, and
Guidewire ClaimCenter® -- or a pre-integrated set, driven by their
requirements and priorities. InsuranceSuite provides the flexibility
insurers need to deliver insurance the way they want to, by rapidly
delivering better products and service to their policyholders and
agents, while improving underwriting discipline and lowering operational
costs.
About Zurich Gruppe Deutschland
Zurich Germany is a company of the Zurich Insurance Group (Zurich). With
a gross written premium (GWP) of more than 6.2 billion Euro, investments
of about 31 billion Euro and about 5,500 employees Zurich is a leading
multi-line insurer in Germany. It serves innovative premium solutions in
insurance, protection and risk management. Customer orientation and
service quality are our number one priorities.
About Guidewire Software
Guidewire delivers the software general insurers need to adapt and
succeed in a time of rapid industry change. We combine three elements –
core processing, data and analytics, and digital engagement – into a
technology platform that enhances insurers’ ability to engage and
empower their customers and employees. More than 200 general insurers
around the world have selected Guidewire. For more information, please
visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
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