RE:RE:RE:Communication is part of the businessI don't think the problem can be solved with an external service provider if your own employees are not capable of high-quality communication.
On the contrary: an external service provider is always more expensive than a good employee.
In addition, it is the case that if the board of directors of the company does not trust their communication experts, but thinks they can do better themselves, then nothing good will come of it.
So, I repeat: replace everyone involved in communications and hire two PR pros - one for real press and one for real online communications.